Returns & Refund Policy

Simple. Transparent. Fair.

At Spawn Point Customs, every PC is built specifically for you. We believe in being transparent about our policies while working with every customer to ensure a great experience.

📝 Order Cancellation

Orders cancelled before parts are ordered or assembly begins are eligible for a full refund.

🛠 During Assembly

If assembly has already started or parts have been purchased, refunds may be reduced to cover costs already incurred.

🖥 Custom Built PCs

Because every system is built specifically for each customer, completed custom PCs generally cannot be returned simply because you changed your mind.

📦 Shipping Damage

If your PC arrives damaged during shipping, contact us immediately. We'll work directly with UPS to resolve the issue as quickly as possible.

30-Day Satisfaction Promise

If something isn't right with your new computer, contact us within 30 days. While custom-built systems generally aren't eligible for returns due to buyer's remorse, we'll work with you to resolve legitimate issues involving shipping damage, hardware defects, or assembly-related concerns.